Frequently Asked Questions
Everything you need to know about your Planet X gear and orders.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days via our specialized freight partners.
What is your return policy on fitness apparel?
We offer a 30-day return policy for all unworn apparel with tags still attached. For hygiene reasons, undergarments and swimwear cannot be returned once the seal is broken.
Do you offer warranties on Planet X hardware?
Yes, all Planet X branded equipment comes with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your gear's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How do I know which size of protective gear to buy?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself according to the diagrams provided to ensure maximum safety and comfort.